Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be defective or wrong one (not the one your ordered). We do not accept returns for any other reason.

 

To start a return, you can contact us at hello@opticsinsight.com. Please note that returns will be picked up through our courier services which delivered the parcel in first place.

 

You can always contact us for any return question at hello@opticsinsight.com.

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

 

Any type of lens purchased from the store cannot be returned whether contact lens or prescription lens for an eyeglass. These are custom made for your eye based on prescription provided by you and hence it cannot be resold.

 

In case of contact lenses, these, if already contacted with your pupil cannot be sterilized, hence, these cannot be accepted in return.

 

We do not accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you get what you want is to email us the link of the product from our store along with the reason for exchange. In case of exchanges (other than wrong delivery on part of the store) the shipping charges will have to be borne by the customer only.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@opticsinsight.com.